On-Premise wizard errors

Code 32

{ code: 32, kind: Uncategorized, message: "The file is used by another process" }

If you encounter this error, you are probably manulally updating the agent via the wizard. In order to solve the issue, you need to:

  • Navigate to the Microsoft Windows Services utility

  • Search for the ERP Bridge Agent service

  • Stop it right-clicking on it and pressing on "Stop"

  • Waiting until it's stopped

  • Retry the operation in the wizard

If you are still unable to proceed to the next step, please check your anti-malware software or, if you can, reboot the OS.

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