# On-Premise wizard errors ### Code 32 ``` { code: 32, kind: Uncategorized, message: "The file is used by another process" } ``` If you encounter this error, you are probably manulally updating the agent via the wizard. In order to solve the issue, you need to: * Navigate to the Microsoft Windows Services utility * Search for the ERP Bridge Agent service * Stop it right-clicking on it and pressing on "Stop" * Waiting until it's stopped * Retry the operation in the wizard If you are still unable to proceed to the next step, please check your anti-malware software or, if you can, reboot the OS. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.erpbridge.io/troubleshoot/on-premise-wizard-errors.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.